Terms and Conditions

Terms and Conditions for Refunds - Faulty Products

These Terms and Conditions ("Terms") outline the conditions under which The Scaffshop ("we," "us," or "our") offers refunds for faulty products. By making a purchase from our website, you agree to comply with these Terms.

  1. Refund Eligibility:

    • To be eligible for a refund, the product must have a manufacturing or functional fault that significantly affects its performance or renders it unusable.
    • Refund requests must be made within 7 days of receiving the product.
    • Proof of purchase, such as the order number or receipt, is required for all refund requests.

  2. Return Process:

    • Prior to returning the faulty product, please contact our customer support team to initiate the refund process. You can reach us through the contact information provided on our website.
    • We will provide you with instructions on how to return the product and the address to which it should be sent.
    • The product must be returned in its original packaging, including any accessories or accompanying materials.

  3. Assessment of the Faulty Product:

    • Once we receive the returned product, we will assess its condition and verify the reported fault.
    • If the fault is confirmed, we will proceed with the refund process.
    • We reserve the right to refuse a refund if the fault is determined to be a result of misuse, mishandling, or unauthorized modification of the product.

  4. Refund Options:

    • If eligible for a refund, you may choose either a: a) Full refund of the purchase price paid, including any shipping charges incurred; or b) Replacement of the faulty product with an identical or similar product, subject to availability.

  5. Refund Processing:

    • Refunds will be processed within a reasonable timeframe after confirming the fault and receipt of the returned product.
    • Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon.

  6. Shipping Costs:

    • If the product is confirmed to be faulty, we will reimburse you for the reasonable shipping costs associated with returning the item, subject to providing a valid proof of shipping expenses.

  7. Non-Applicable Situations:

    • These refund terms do not apply to products damaged due to normal wear and tear, accidents, or neglect.
    • Refunds will not be provided for products that have been tampered with, altered, or modified by the customer.

  8. Limitation of Liability:

    • Our liability for any faulty product is limited to the refund or replacement options outlined in these Terms.
    • We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the product.

  9. Changes to Terms and Conditions:

    • We reserve the right to modify or amend these Terms and Conditions for Refunds - Faulty Products at any time without prior notice. The updated Terms will be posted on our website.

Please contact our customer support team if you have any questions or require further clarification regarding our refund policy for faulty products.